Privacy Policy

Effective date: July 16, 2025 | Last updated: October 5, 2026

Nobleon Rider™ (“we,” “us,” “our”) provides premium private transportation services in Florida via https://nobleonrider.com (the “Site”) and related services (collectively, the “Services”). We respect your privacy and handle personal information consistent with applicable U.S. laws (including CCPA/CPRA) and—where applicable—international laws such as the EU/UK GDPR.

Notice at Collection

We collect identifiers (name, email, phone, address), commercial information (bookings, payment status), precise geolocation when enabled and consented for ride operations, internet/electronic activity (device, IP, analytics), account/support data (complaints, emergency reports), and text/audio interactions with our AI assistant (Leon). When enabled with the required notices and consents, we may also process ride-related telephone-call audio and in-vehicle audio for safety, security, fraud prevention, dispute resolution, and service operations. We use this information to deliver the Services, process payments, coordinate rides, maintain safety and security, provide support, improve the platform, and comply with law. Account deletion does not override ride, transaction, driver, safety, insurance, or other records that must be retained for legal, tax, claims, fraud-prevention, or compliance purposes. We do not sell personal information and do not knowingly sell or share personal information of consumers under 16. For drivers, we also collect driver license and identity-verification materials, vehicle/registration data, insurance details, background/MVR screening results, training/compliance records, network-session timestamps, and payout/tax information to determine eligibility, ensure safety and compliance, and remit payouts.

1) Who We Are

Nobleon Rider™, Boca Raton, Florida, USA. Contact: info@nobleonrider.com.

2) Information We Collect

Identifiers & contact data: name, email, phone, address.
Booking details: pickup/drop-off, date/time, preferences (e.g., class of ride), child pickup/drop-off PINs if enabled.
Payment data: payment method type and status (processed via Stripe). We do not store full card numbers or CVV.
Technical data: IP address, device, browser, OS, security logs, and usage analytics.
Precise location: rider and driver location when enabled and consented for pickup, dispatch, active ride operations, safety, fraud prevention, claims support, and ride coordination. Device/browser permission may also be required.
AI interactions: text/audio exchanges with Leon (ElevenLabs) for support and booking assistance.
Recording data: when an approved recording workflow is enabled, ride-related telephone-call audio and, where applicable, in-vehicle audio together with related notice/consent records.
Animal-related ride information: whether a service animal or ordinary pet is accompanying a ride and limited operational details needed for safe ride coordination. We do not request a rider’s diagnosis, service-animal certification, or medical documentation merely to identify a service animal.
Support & safety: complaints, emergency reports, zero-tolerance reports, accessibility/service-animal reports, driver/rider ratings, lost-item reports, ride-linked incident reports, and supporting evidence such as photos submitted for cleaning, damage, safety, or dispute review.

2A) Additional Information We Collect from Drivers

Identity & licensing: legal name, date of birth, driver’s license number/class/issuing state/expiration, driver-license images, selfie/identity-verification materials (where applicable).
Vehicle data: make/model/year, color, VIN, license plate, motor-vehicle registration data/documents, inspection status, and vehicle photos.
Insurance: carrier, policy number, coverage type/limits, effective/expiration dates, proof of insurance, and TNC insurance-disclosure acknowledgements.
Screening & compliance: criminal background and motor vehicle/driving-history checks and results, provider/report references, eligibility flags, adverse-action workflow status where applicable, training/quiz records, and safety/compliance notes.
Operational: availability, ride-status history, acceptance/cancellation information, ratings/feedback, and digital-network log-on/log-off/session timestamps where used.
Telematics & location: precise GPS location and, when enabled, relevant telematics such as speed, acceleration/braking, cornering, and device motion signals during authorized ride/network operations.
Payouts & tax: payout account details (tokenized via Stripe), earnings history, and applicable tax-reporting data.

3) How We Collect Information

Account/booking forms (WPForms) and account pages.
Support, complaint, and emergency forms.
AI assistant interactions (Leon by ElevenLabs).
Cookies and analytics (e.g., Google Analytics).
Payment processors (Stripe).
Operational tools (Make.com, Google Sheets, Twilio for SMS).
Background screening providers (e.g., motor vehicle record/criminal screening vendors) for drivers.

4) Why We Use Your Information (Purposes)

Provide, operate, and secure the Services; fulfill bookings and coordinate pickup/drop-off.
Process payments and send confirmations/receipts.
Create and maintain user accounts, applicant accounts, and approved driver accounts.
Customer support, complaints handling, accessibility/service-animal support, zero-tolerance investigations, and emergency workflows.
Use consented location and, when enabled, consented recording data for ride operations, safety, fraud prevention, investigations, claims support, and dispute resolution.
Fraud prevention, safety, insurance/claims support, and compliance with law.
Improve user experience and Service quality (analytics and diagnostics).

4A) Additional Purposes (Drivers)

Determine/verify driver eligibility, licensing, and insurance compliance.
Route/dispatch trips, enable in‑app navigation, and ensure safety (including telematics‑based coaching).
Detect risk/unsafe behavior patterns, investigate incidents, and support deactivation decisions per Driver Terms.
Remit payouts, issue tax forms, and maintain financial records.

4B) Ride Incidents, Evidence, Cleaning/Damage Reviews & Lost Items

A driver may submit ride-linked incident reports and supporting photos when a vehicle is significantly soiled, vomited in, damaged, or otherwise affected during a ride. We use this information to review the incident, contact the rider, resolve disputes, process approved cleaning or damage charges, and determine any driver reimbursement.

Rider confirmation: for cleaning or damage claims, Nobleon will notify the rider and request confirmation or a response before any non-emergency post-ride charge is finalized. Disputed cases are held for manual review and are not automatically charged.
Cleaning fee: a verified significant cleaning/biohazard incident may result in a $150 cleaning fee after review and rider confirmation.
Vehicle damage: documented repair or replacement costs attributable to rider conduct may be charged after review and rider confirmation. The amount depends on the documented loss and is not an automatic flat fee.
Lost items: we may record the item description, Ride ID, driver, rider, return status, communications, and proof of return. A driver receives a $20 lost-item return reward after a verified return. Any rider-facing return fee, if used, will be disclosed before return arrangements are confirmed.
Access to evidence: incident and lost-item evidence is restricted to Nobleon personnel and service providers who need it for support, payment, safety, dispute, insurance, or legal purposes.

5) Legal Bases (GDPR/International)

Contract: to provide rides and related Services.
Consent: for optional communications/marketing or cookies where required.
Legal obligation: tax, accounting, safety, and regulatory duties.
Legitimate interests: security, fraud prevention, Service improvements.

6) Sharing & Service Providers

We share personal information only with trusted providers as needed to operate the Services:

Stripe (payments, PCI‑DSS compliant).
Make.com (workflow automation, notifications).
Google Sheets (internal operations records).
ElevenLabs (Leon) (assistant interactions).
Twilio (SMS/voice notices).
Background screening providers (driver eligibility checks and compliance).
Mapping/navigation & telematics tools (location and safety features during trips).
Law enforcement (only when legally required or in emergencies).

We do not sell personal information. We do not knowingly sell or share (for cross-context behavioral advertising) the personal information of consumers under 16 years of age.

7) Cookies & Analytics

We use functional and analytical cookies to keep you signed in, remember preferences, and improve performance. If we introduce remarketing or targeted advertising (e.g., Google Ads, Meta Pixel), we will update this Policy and, where required, request consent. You can adjust cookie settings in your browser; disabling cookies may impact certain features. We do not sell personal information or engage in cross‑context behavioral advertising without notice and, where applicable, your choice.

7A) Driver Location & Telematics

Drivers may be required to enable precise location during active ride/network operations needed for dispatch, pickup, navigation, safety, claims support, and compliance; disabling required location permission may prevent use of driver functions. Nobleon may also retain digital-network session timestamps, including log-on/log-off information, where needed for operations, insurance claims, or legal compliance. When telematics is enabled, data such as speed, acceleration, braking, or cornering may be processed for safety, compliance, fraud prevention, investigations, coaching, claims, and driver-eligibility review subject to the Driver Terms.

8) Data Retention

General account data: retained while the account is active and generally for 30 days after account deletion for backups, fraud prevention, and disputes, except where another retention rule below or applicable law requires longer retention.
Ride records: retained for at least the minimum period required for TNC records and longer when reasonably necessary for tax, payment, insurance, claims, fraud prevention, or legal obligations.
Booking/transaction and payment records: may be retained up to 7 years when needed for tax, accounting, dispute, or compliance purposes.
Complaints, emergency, zero-tolerance, accessibility, incident, and related safety records: retained as reasonably necessary for investigation, safety, claims, dispute, and legal obligations.
Driver application/compliance records (license, registration, insurance, screening, training, consent and eligibility records): retained while the relationship is active and for at least the minimum period required after the driver relationship ends, and longer where reasonably necessary for re-screening, claims defense, tax, fraud prevention, or legal compliance.
Call/in-vehicle audio recordings: when recording is enabled, recordings and related consent records are retained only as reasonably necessary for the stated safety, security, fraud, dispute, claims, operational, or legal purposes, subject to access controls and any applicable preservation requirement.

9) Your Rights

You may request access, correction, deletion, or a portable copy of your personal information, and you may object to or restrict processing in certain cases. We will respond within 30 days (or as required by law).

To exercise rights, email info@nobleonrider.com. We may verify your identity (e.g., matching account details). Authorized agents may submit requests with proper authorization and identity verification. We do not discriminate for exercising privacy rights.

10) California Privacy (CCPA/CPRA)

Categories collected: identifiers; customer records; commercial data; internet/electronic activity; precise geolocation when enabled; audio/text from assistant interactions; ride-related call/in-vehicle audio when enabled and consented; safety/support information; and limited inferences for service delivery (no profiling for sale). Drivers: identity/licensing documents, vehicle/registration/insurance data, screening and training/compliance records, telematics/location and network-session data, payout/tax data.
Purposes: deliver Services, payments, security/safety, support, improvements, legal compliance.
Your rights: know/access, correct, delete, portability, limit use of sensitive PI (where applicable), and opt‑out of sale/share (we do not sell; we do not share for cross-context behavioral advertising).
Non-discrimination: we will not deny services or charge different prices for exercising rights.

11) Security

Transport‑layer encryption (SSL/TLS).
Administrative 2FA and role‑based/least‑privilege access controls.
Restricted handling of sensitive onboarding materials such as driver-license images, selfies, vehicle-registration documents, insurance documents, and screening information.
Network/app monitoring, security logging, and incident-response controls appropriate to the Services.
Vendor due diligence for processors (including payment, communications, mapping, automation, AI, hosting/storage, and screening providers).
Secure disposal or deletion procedures when sensitive information is no longer required to be retained.

No system is 100% secure. If we become aware of a data breach, we will take steps required by applicable law to notify affected individuals.

12) Children’s Privacy

We do not knowingly collect personal information from children under 13 (COPPA). If you believe a child under 13 provided us information, please contact us and we will promptly delete it. We do not knowingly sell or share personal information of consumers under 16.

13) International Transfers

Our infrastructure and service providers may process data in the United States and other countries. Where required, we rely on appropriate safeguards (e.g., DPAs, SCCs) to protect personal information transferred internationally.

14) Third-Party Links

The Services may contain links to third-party websites. We are not responsible for their privacy practices. Review their policies before providing data.

15) Changes to This Policy

We may update this Policy periodically. For material changes, we will notify you by email or through your account dashboard prior to the effective date, in addition to updating this page.

16) Contact Us

📧 info@nobleonrider.com
📍 Nobleon Rider™, Boca Raton, Florida, USA