Terms of Service

1) Service Overview

• We provide private, luxury transportation services across Palm Beach, Broward, and Miami-Dade counties.
• Our multilingual drivers offer a premium and discreet experience tailored to your needs.

2) Accounts & Eligibility

• You must create an account to book a ride and keep your login credentials confidential.
• You confirm that information you provide is accurate and complete.
• You must be at least 18 years old to create an account and use our services. Riders under 18 may ride only with adult supervision or verified parental/guardian consent.

3) Booking & Rider Responsibilities

• All rides must be booked through the Nobleon digital network. Street hails and off-platform paid rides are not accepted.
• Be on time at the agreed pickup location. See “Cancellations, No-Show & Waiting Time.”
• Ride preferences, including Conversation Preference or Quiet Ride when offered, are requests that drivers are expected to respect subject to safety and necessary ride communication.
• Intentional or negligent damage (e.g., spills, vomiting) may result in a cleaning fee; see “Vehicle Care & Cleaning.”

4) All-Inclusive Pricing (No Hidden Fees)

Our pricing is all-inclusive for the items included in the confirmed quote. Standard tolls, ordinary route logistics, and included waiting are reflected in the quoted fare. Requested waiting time or other rider-selected services may be priced separately when clearly disclosed before confirmation. No undisclosed fees are added. For details, see our All-Inclusive Pricing Policy.

5) Payments

• Payments are processed securely via Stripe (we do not store full card numbers).
• No cash payments: cash, in-car card readers, or street hails are not accepted. All payments must be completed through the Nobleon platform.
• Payment timing and the authoritative fare are shown in the booking/payment flow. Nobleon will not charge a preliminary website estimate as the final fare without the applicable confirmation step, except for a separately disclosed and authorized cancellation, no-show, damage, or other permitted charge.
• Tips are optional but appreciated.
• By using our services, you expressly consent to receiving ride receipts and invoices via electronic mail at the email address associated with your account.

5.1) Chargebacks, Refunds & Disputes

• If you believe a charge is incorrect, contact us at info@nobleonrider.com within 7 days. We investigate and respond promptly.
• Refunds, dispute handling, eligibility and timelines are governed by our Refund & Dispute Policy.
• Unauthorized or bad‑faith chargebacks may result in account suspension and recovery of processor dispute fees and reasonable collection costs.

6) Cancellations, No-Show & Waiting Time

• The cancellation and no-show terms that apply to a ride will be disclosed in the booking/confirmation flow. Nobleon will not rely on undisclosed legacy fee amounts or apply an automatic cancellation charge that was not disclosed for the ride.
• If a driver has already been dispatched or has materially committed time and travel to a confirmed ride, a disclosed late-cancellation charge may apply under the policy in effect for that ride.
• No-Show: a rider may be treated as a no-show only after the applicable disclosed waiting/contact procedure has been followed.
• Requested waiting time selected by the rider may be charged at the rate disclosed before confirmation. Ordinary traffic time is not converted into an undisclosed per-minute rider charge.
• Disputed cancellation/no-show charges are subject to review under the Refund & Dispute Policy.

7) Children, Safety Seats & PIN Handover

• Current service scope: Nobleon Rider™ does not currently offer unaccompanied-minor transportation unless that service is separately enabled and expressly approved under Nobleon’s then-current insurance, safety, and compliance requirements.
• Child Seats: when a minor rides with a responsible adult, the responsible adult remains responsible for complying with applicable restraint and safety requirements. Any Nobleon-provided child-seat option is subject to availability and the terms disclosed at booking.
• PIN Handover: Nobleon may use pickup/drop-off PIN controls for approved family or minor-related workflows. A PIN feature does not by itself authorize an unaccompanied-minor ride.
• Seatbelts must be worn as required by law.

8) Accessibility (ADA), Service Animals & Pets

• We prohibit discrimination against riders and potential riders and provide accessibility accommodations consistent with applicable law.
• Service animals: service animals are handled separately from ordinary pets and must be accommodated as required by law. Nobleon does not require service-animal certification, registration, ID cards, or medical documentation, and no additional fare is charged merely because a service animal accompanies the rider.
• Ordinary pets: ordinary pet requests are subject to Nobleon’s pet rules, vehicle suitability, and the ride information disclosed at booking. Pet rules must not be used to restrict lawful service-animal access.
• Actual rider-caused damage or extraordinary soiling may be reviewed under the same documented cleaning/damage process that applies generally; a service animal does not create an automatic cleaning fee.

9) Alcohol, Drugs & Prohibited Items

• Open containers of alcohol, illegal drugs, weapons, or hazardous materials are prohibited unless expressly permitted by law and at driver discretion.
• Abusive, threatening, or unsafe behavior may result in immediate ride termination and account action.

10) Emergency Use, GPS & Safety

• If you or the driver are in immediate danger, call 911 first.
• Drivers may use Nobleon emergency tools to support an emergency response and, where available and permitted, share relevant ride/location information.
• Misuse or knowingly false emergency reports may result in account action or legal consequences.
• Precise location: when location features are enabled, Nobleon may collect and use precise rider location only for the consented ride-operational purposes and visibility windows described in the Privacy Policy. Device/browser permission may also be required.
• Recording: ride-related telephone calls and, if later enabled, in-vehicle audio may be recorded only through an approved Nobleon workflow with the notices and consents required by applicable law and policy.

11) Vehicle Care & Cleaning

• You agree to reasonable care of the vehicle. Ordinary use and minor everyday dirt do not trigger a special cleaning charge.
• If a driver reports significant soiling, vomiting, a biohazard incident, or comparable excessive mess, Nobleon may request ride-linked photo evidence and other supporting information.
• Nobleon will notify the rider and request confirmation or a response before finalizing a post-ride cleaning charge. Disputed cases are held for manual review and are not automatically charged.
• A verified significant cleaning/biohazard incident may result in a $150 cleaning fee after review and rider confirmation.
• Documented vehicle damage attributable to rider conduct may result in a separate charge for reasonable repair or replacement costs after review and rider confirmation.

12) Lost or Damaged Items

• We are not responsible for lost items but will assist in recovery when possible. Please check the vehicle before departing.
• Drivers may report found items through Nobleon and the item will be linked to the applicable Ride ID while return arrangements are coordinated.
• After a verified return of a found item, the driver receives a $20 lost-item return reward. Any rider-facing return fee, if used, will be disclosed before return arrangements are confirmed.

13) Prohibited Conduct

• Abusive, threatening, discriminatory, harassing, or unsafe behavior toward drivers, staff, or other riders.
• Requesting illegal services or violating applicable law.
• Booking under a false identity, fraud, payment abuse, or attempts to bypass Nobleon’s booking, safety, or payment controls.

14) Liability Limitations

• To the extent permitted by applicable law, Nobleon is not responsible for delays caused solely by traffic, weather, road closures, or other events outside reasonable control.
• Any exclusion or limitation of damages applies only to the extent enforceable under applicable law.
• Nothing in these Terms eliminates liability, insurance obligations, statutory duties, or consumer rights that cannot lawfully be waived or limited.

15) Governing Law, Arbitration & Class-Action Waiver

• These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
• Binding Arbitration: any dispute shall be resolved by confidential, final, and binding arbitration in Palm Beach County, Florida, before a single arbitrator under the rules of the American Arbitration Association. Judgment may be entered in any court of competent jurisdiction.
• Class-Action Waiver: you and Nobleon Rider™ agree to bring claims only in your or its individual capacity, not as a plaintiff or class member in any class, collective, or representative action.
• You may seek individual relief in small-claims court if eligible.

16) Changes to These Terms

• We may update these Terms at any time. The latest version will always be available at https://nobleonrider.com/terms.
• For material changes, we will provide notice via email or in your account dashboard when feasible.

By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.